Helply vs Chatbase: Comparing AI support agents, pricing models, and features
Helply and Chatbase both use AI to automate support conversations. The difference is how each product is designed to operate in real support workflows, what capabilities are included by default, and how costs change as you add retraining, ticket sources, and higher volume.
About Chatbase
Chatbase is a platform-agnostic AI chatbot builder priced by message credits and plan tiers. It starts inexpensive, but core support capabilities like auto-retraining, ticket-based sources, and gap detection are locked behind higher plans.
Where Chatbase makes sense
You want a lightweight bot for FAQs or internal tools
Accuracy and escalation are not critical
You’re comfortable managing training, updates, and tuning yourself
You’re willing to upgrade plans as needs grow
Where Helply wins:
Designed to fully resolve customer conversations, not just answer questions
65% resolved by AI in 90 days, or you pay nothing
Auto-updating knowledge, ticket-based training, and gap detection are built in
VIP onboarding and optimization included on every plan
Feature Comparison Table
| Feature | Helply | Chatbase |
|---|---|---|
| Primary use case | AI support agent | AI chatbot builder |
| Platform dependency | Works with existing help desks | Platform-agnostic |
| Billing unit | Message credits | Message credits |
| Entry plan | $32 | $40 |
| Auto-retraining | Included | Requires $150 plan |
| Tickets as a source | Included | Requires $500 plan |
| Knowledge gap detection | Included | Requires $500 plan |
| Escalation to humans | Built-in | Manual |
| AI resolution guarantee | 65% in 90 days | None |
| Engineer-led onboarding | Included | Self-serve |
Pricing Comparison Table
| Feature | Helply | Chatbase |
|---|---|---|
| Entry plan | $32 | $40 |
| Usage included | 500 message credits | 1,500 message credits |
| Mid-tier plan | $120 | $150 |
| Pro plan | $400 | $500 |
| Credit top-ups | $14 / 1,000 | $15–$20 / 1,000 |
| Extra AI agents | $7 / agent | $25 / agent |
| Branding removal | $39 | $199 |
| VIP onboarding | Included | Not included |
Customer Testimonials
Razia Aliani, VP of Operations, Covidence:
"The Helply guarantee held true. Within 90 days, over65% of our support conversations were fully resolved by AI, and ticket volume dropped materially."
Anthony Gallagher, Head of Support, MyBaggage:
"Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues."
Tamás Deák, Founder, Kameleo:
"The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production."
Frequently Asked Questions
Is Helply just a more expensive Chatbase?
Why does Chatbase require higher plans for core features?
Can Chatbase escalate to human agents?
Who should choose Helply over Chatbase?
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.