Helply vs Freshworks Freddy AI: Comparing AI support agents, pricing mechanics, and how usage is measured
Helply and Freshworks Freddy AI both use AI to automate customer support conversations. The difference is how AI usage is measured, how pricing scales as automation increases, and how quickly teams can reach reliable outcomes without added operational complexity.
About Freshworks Freddy AI
Freddy AI is an AI support solution built into the Freshworks ecosystem. Pricing is tied to agent seats and AI usage is measured by sessions, defined as a chatbot engagement within a 24-hour window.
Where Freshworks Freddy AI makes sense
Already on Freshworks
Your help desk and workflows are built around Freshdesk
Session-based pricing preference
You are comfortable paying per AI session
Agent-centric teams
You expect costs to scale primarily with support headcount
Where Helply wins:
Resolution-focused pricing
Designed around resolving conversations, not counting sessions
Predictable cost scaling
Plan-based pricing with message credits instead of per-agent multiplication
Built-in knowledge improvement
Gap detection and auto-updating knowledge included by default
Engineer-guided implementation
VIP onboarding, optimization, and strategy included
Help desk agnostic
Works alongside your existing support stack
Feature Comparison Table
| Feature | Helply | Freshworks Freddy AI |
|---|---|---|
| Platform dependency | Works with existing help desks | Freshworks only |
| Billing unit | Message credits | Sessions (24-hour window) |
| Per-agent pricing | Plan-based seats | Per agent |
| AI usage included | Yes (by plan) | Limited |
| Knowledge gap detection | Included | Enterprise tier only |
| Advanced analytics | Included | Enterprise tier only |
| Engineer-led onboarding | Included | Self-serve |
| AI resolution guarantee | 65% in 90 days | None |
Pricing Comparision Table
| Feature | Helply | Freshworks Freddy AI |
|---|---|---|
| Entry plan | $32 | $29 |
| Mid-tier plan | $120 | $119 |
| Pricing multiplier | By plan | Per agent |
| Usage overage | $14 per 1,000 credits | $49 per 100 sessions |
| VIP onboarding | Included | Not included |
See Helply in action
Book a demo and see why teams choose Helply over Freshworks Freddy AI
What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence
Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues.
Anthony Gallagher
Head of Support, MyBaggage
The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production.
Tamás Deák
Founder, Kameleo
Frequently asked questions.
What is a Freddy AI session?
Why does Freshworks pricing increase with agent count?
Does Helply charge per session?
Who should choose Helply over Freddy AI?
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.