# Helply vs Freshworks Freddy AI:  Comparing AI support agents, pricing mechanics, and how usage is measured

Helply and Freshworks Freddy AI both use AI to automate customer support conversations. The difference is how AI usage is measured, how pricing scales as automation increases, and how quickly teams can reach reliable outcomes without added operational complexity.

## About Freshworks Freddy AI

Freddy AI is an AI support solution built into the Freshworks ecosystem. Pricing is tied to agent seats and AI usage is measured by sessions, defined as a chatbot engagement within a 24-hour window.

Where Freshworks Freddy AI makes sense

Already on Freshworks

Your help desk and workflows are built around Freshdesk

Session-based pricing preference

You are comfortable paying per AI session

Agent-centric teams

You expect costs to scale primarily with support headcount

Where Helply  wins:

Resolution-focused pricing

Designed around resolving conversations, not counting sessions

Predictable cost scaling

Plan-based pricing with message credits instead of per-agent multiplication

Built-in knowledge improvement

Gap detection and auto-updating knowledge included by default

Engineer-guided implementation

VIP onboarding, optimization, and strategy included

Help desk agnostic

Works alongside your existing support stack

## Feature Comparison Table

| Feature                | Helply                    | Freshworks Freddy AI    |
|------------------------|--------------------------|-------------------------|
| Platform dependency     | Works with existing help desks  | Freshworks only           |
| Billing unit            | Message credits             | Sessions (24-hour window) |
| Per-agent pricing       | Plan-based seats         | Per agent               |
| AI usage included       | Yes (by plan)            | Limited                 |
| Knowledge gap detection  | Included                  | Enterprise tier only     |
| Advanced analytics      | Included                  | Enterprise tier only     |
| Engineer-led onboarding  | Included                  | Self-serve              |
| AI resolution guarantee  | 65% in 90 days           | None                    |

## Pricing Comparision Table

| Feature        | Helply    | Freshworks Freddy AI |
|----------------|-----------|---------------------|
| Entry plan     | $32       | $29                 |
| Mid-tier plan  | $120      | $119                |
| Pricing multiplier | By plan     | Per agent          |
| Usage overage  | $14 per 1,000 credits | $49 per 100 sessions |
| VIP onboarding  | Included   | Not included        |

## See Helply in action

Book a demo and see why teams choose Helply over Freshworks Freddy AI

[Book a demo](/content/demo?utm_source=google&utm_medium=organic&utm_campaign=organic/index.html)

What customers are saying...

The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.

**Razia Aliani**  
*VP of Operations, Covidence*

Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues.

**Anthony Gallagher**  
*Head of Support, MyBaggage*

The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production.

**Tamás Deák**  
*Founder, Kameleo*

## Frequently asked questions.

### What is a Freddy AI session?

### Why does Freshworks pricing increase with agent count?

### Does Helply charge per session?

### Who should choose Helply over Freddy AI?

## We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.

End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.