Helply vs LiveChat AI: Comparing AI support agents, platform dependency, and how costs scale
Helply and LiveChat AI both use AI to automate customer support conversations. The difference is how each solution is deployed, how AI usage is billed, and how total costs scale when AI starts resolving more customer issues.
About LiveChat AI
LiveChat AI is an AI support add-on designed to work inside the LiveChat platform. AI pricing is layered on top of LiveChat’s help desk plans and usage is billed per AI-resolved conversation.
Where LiveChat AI makes sense
Already on LiveChat: Your support team is fully invested in the LiveChat platform
Live chat–centric support: Most customer conversations happen in real-time chat
Incremental AI adoption: You want to add AI gradually to an existing agent workflow
Comfort with per-resolution pricing: You accept costs increasing as AI handles more conversations
Where Helply wins:
Help desk agnostic: Works alongside your existing support tools
Predictable pricing: No per-resolution fees as AI success increases
Plan-based scaling: Costs scale by plan and credits, not agent count
Engineer-guided implementation: VIP onboarding, optimization, and strategy included
Guaranteed outcomes: 65% of conversations resolved by AI in 90 days, or you pay nothing
Feature Comparison Table
| Feature | Helply | LiveChat AI |
|---|---|---|
| Platform dependency | Works with existing help desks | LiveChat only |
| AI billing unit | Message credits | Per resolution |
| Base help desk required | No | Yes |
| Per-agent pricing | Plan-based seats | Required |
| Knowledge gap detection | Included | Not included |
| Engineer-led onboarding | Included | Self-serve |
| AI resolution guarantee | 65% in 90 days | None |
Pricing Comparison Table
| Feature | Helply | LiveChat AI |
|---|---|---|
| Entry plan | $32 | $49 (LiveChat Team) |
| AI add-on | Included | $52 |
| AI usage billing | Message credits | $0.99 per resolution |
| Usage overage | $14 per 1,000 credits | $0.99 per resolution |
| VIP onboarding | Included | Not included |
See Helply in action
Book a demo and see why teams choose Helply over LiveChat AI
What customers are saying...
The Helply guarantee held true. Within 90 days, over65% of our support conversations were fully resolved by AI, and ticket volume dropped materially. -- Razia Aliani, VP of Operations, Covidence
Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues. -- Anthony Gallagher, Head of Support, MyBaggage
The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production. -- Tamás Deák, Founder, Kameleo