Helply vs Tidio Lyro AI: Comparing AI support agents, pricing mechanics, and platform dependency
Helply and Tidio Lyro AI both use AI to automate customer support conversations. The difference is how AI usage is priced, how many layers of tooling are required to operate at scale, and how predictable costs remain as automation volume increases.
About Tidio Lyro AI
Tidio Lyro AI is an AI agent sold as an add-on to the Tidio support platform. Teams must first subscribe to a Tidio base plan, then purchase Lyro AI conversation bundles and additional automation features separately as usage grows.
Where Tidio Lyro AI makes sense
Already on Tidio
Your live chat and ticketing are fully built on Tidio
Chat-first support
Most customer conversations happen in live chat
Modular preference
You’re comfortable assembling features via add-ons
Where Helplywins:
Single, unified pricing model
AI, actions, analytics, and guidance included by plan
No per-conversation billing
No charges tied directly to resolved conversations
Predictable cost scaling
Plans scale by message credits, not bundles
Engineer-guided implementation
VIP onboarding, optimization, and strategy included
Help desk agnostic
Works alongside your existing support stack
Feature Comparison Table
| Feature | Helply | Tidio Lyro AI |
|---|---|---|
| Platform dependency | Works with existing help desks | Tidio only |
| AI billing unit | Message credits | Per conversation |
| Base help desk required | No | Yes |
| Per-agent pricing | Plan-based seats | Seat-based |
| Knowledge gap detection | Included | Not included |
| Advanced automation | Included | Higher tiers |
| Engineer-led onboarding | Included | Plus tier only |
| AI resolution guarantee | 65% in 90 days | None |
Pricing Comparison Table
| Feature | Helply | Tidio Lyro AI |
|---|---|---|
| Entry plan | $32 | $24.17 |
| AI add-on | Included | $32.50 per 50 conversations |
| Higher-tier platform plan | Included | $749 (Plus) |
| AI usage billing | Message credits | Conversation bundles |
| VIP onboarding | Included | Plus tier only |
See Helply in action
Book a demo and see why teams choose Helply over Tidio Lyro AI
What customers are saying...
The Helply guarantee held true. Within 90 days, over65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence
Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues.
Anthony Gallagher
Head of Support, MyBaggage
The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production.
Tamás Deák
Founder, Kameleo
Frequently asked questions.
What is a Lyro AI conversation?
Why does Tidio pricing increase quickly at scale?
Does Helply charge per AI conversation?
Who should choose Helply over Tidio Lyro AI?
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.