# Helply vs Tidio Lyro AI:  Comparing AI support agents, pricing mechanics, and platform dependency

Helply and Tidio Lyro AI both use AI to automate customer support conversations. The difference is how AI usage is priced, how many layers of tooling are required to operate at scale, and how predictable costs remain as automation volume increases.

## About Tidio Lyro AI

Tidio Lyro AI is an AI agent sold as an add-on to the Tidio support platform. Teams must first subscribe to a Tidio base plan, then purchase Lyro AI conversation bundles and additional automation features separately as usage grows.

Where Tidio Lyro AI makes sense

Already on Tidio

Your live chat and ticketing are fully built on Tidio

Chat-first support

Most customer conversations happen in live chat

Modular preference

You’re comfortable assembling features via add-ons

Where Helplywins:

Single, unified pricing model

AI, actions, analytics, and guidance included by plan

No per-conversation billing

No charges tied directly to resolved conversations

Predictable cost scaling

Plans scale by message credits, not bundles

Engineer-guided implementation

VIP onboarding, optimization, and strategy included

Help desk agnostic

Works alongside your existing support stack

## Feature Comparison Table

| Feature                   | Helply                    | Tidio Lyro AI          |
|---------------------------|--------------------------|------------------------|
| Platform dependency        | Works with existing help desks | Tidio only            |
| AI billing unit           | Message credits           | Per conversation        |
| Base help desk required    | No                       | Yes                    |
| Per-agent pricing         | Plan-based seats          | Seat-based             |
| Knowledge gap detection    | Included                 | Not included            |
| Advanced automation        | Included                 | Higher tiers            |
| Engineer-led onboarding     | Included                 | Plus tier only         |
| AI resolution guarantee    | 65% in 90 days          | None                   |

## Pricing Comparison Table

| Feature                   | Helply                    | Tidio Lyro AI          |
|---------------------------|--------------------------|------------------------|
| Entry plan                | $32                      | $24.17                 |
| AI add-on                 | Included                 | $32.50 per 50 conversations |
| Higher-tier platform plan   | Included                 | $749 (Plus)            |
| AI usage billing          | Message credits           | Conversation bundles    |
| VIP onboarding            | Included                 | Plus tier only         |

## See Helply in action

Book a demo and see why teams choose Helply over Tidio Lyro AI

[Book a demo](/content/demo?utm_source=google&utm_medium=organic&utm_campaign=organic/index.html)

What customers are saying...

The Helply guarantee held true. Within 90 days, over65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.

**Razia Aliani**

VP of Operations, Covidence

Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues.

**Anthony Gallagher**

Head of Support, MyBaggage

The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production.

**Tamás Deák**

Founder, Kameleo

## Frequently asked questions.

### What is a Lyro AI conversation?

### Why does Tidio pricing increase quickly at scale?

### Does Helply charge per AI conversation?

### Who should choose Helply over Tidio Lyro AI?

## We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.

End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.

[Book a demo](/content/demo?utm_source=google&utm_medium=organic&utm_campaign=organic/index.html)