Helply vs Chatbase
Chatbase is a DIY AI chatbot builder designed to answer questions from uploaded documents and websites. Helply is an AI support agent built specifically for customer support teams that need real actions, safe escalation, predictable costs, and a guaranteed minimum 65% AI resolution rate within 90 days or you pay nothing.
Feature Comparison Table
| Feature | Helply | Chatbase |
|---|---|---|
| Built for support teams | Yes, purpose-built AI support agent | More general chatbot builder |
| Resolution guarantee | 65% AI resolution in 90 days, or you pay nothing | Not positioned around an outcome guarantee |
| Escalations | Built-in escalation with a simple toggle. Defaults to email, or creates a help desk ticket when connected | Built using custom actions and wiring to tools like Zapier |
| Training limits | Unlimited training materials, no tracked caps | Training data size limits vary by plan |
| Multiple AI agents | Yes, multiple agents with separate knowledge, persona, guidance, and actions | Not a primary positioning point in docs we referenced |
| Help desk context | Designed to hand off with transcript, citations, and context | Depends on how you build your workflow |
| Setup time to "support-ready" | Built to reach a usable support setup fast (escalation is first-class) | Can be fast for basic bots, but support-ready workflows take more configuration |
Pricing Comparison Table
| Feature | Helply | Chatbase |
|---|---|---|
| Free plan | No | Yes (100 credits/mo) |
| Entry paid (2K messages) | $32/mo (Starter) | $40/mo (Hobby) |
| Mid-tier (12K messages) | $299/mo (Growth) | $150/mo (Standard) |
| High-volume (40K messages) | $799/mo (Scale) | $500/mo (Pro) |
See Helply in action
Book a demo and see why teams choose Helply over Chatbase
What customers are saying...
The Helply guarantee held true. Within 90 days, over65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani
VP of Operations, Covidence
Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues.
Anthony Gallagher
Head of Support, MyBaggage
The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production.
Tamás Deák
Founder, Kameleo
CUSTOMERS
Trusted by Support Teams That Demand Results
How Plato Scaled Support for 2 Million Daily Users with Helply
Read Case Study](/content/customers/plato/index.html)
How Proposify Scaled Customer Success and Cut Ticket Volume by 30% with Helply
Read Case Study](/content/customers/proposify/index.html)
How Kameleo hit a 78% AI resolution rate in 30 days with our VIP program
Read Case Study](/content/customers/kameleo/index.html)
How AirGigs automated 65% of support tickets with Helply
Read Case Study](/content/customers/airgigs/index.html)
How Covidence scaled research-grade support, increased resolutions by 70%, and cut ticket load by 30% with Helply
Read Case Study](/content/customers/covidence/index.html)
How Gatekeeper Press streamlined author support and achieved a 91% resolution rate with Helply
Read Case Study](/content/customers/gatekeeperpress/index.html)
How LingQ scaled user onboarding without adding headcount using Helply
Read Case Study](/content/customers/lingq/index.html)
How MixWave cut ticket volume and achieved a 50% automated resolution rate with Helply
Read Case Study](/content/customers/mixwave/index.html)
How MyBaggage achieved a 75% automated resolution rate with Helply
Read Case Study](/content/customers/mybaggage/index.html)
How StaffTraveler expanded 24/7 coverage with Helply
Read Case Study](/content/customers/stafftraveler/index.html)
Frequently asked questions.
What is the biggest difference between Helply and Chatbase?
Can both tools support multiple agents for different use cases?
How do training limits compare?
Which is better for “real support actions” (refunds, plan changes, account updates)?
How does human handoff and escalation compare?
Do both integrate with help desks?
Which one is easier for a non-technical team to maintain long term?
Which one should I choose if my priority is a measurable outcome, not just “having a bot”?
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.