AI support agents with guaranteed results
65% AI resolution rate in 90 days, or you pay nothing. Work 1-on-1 with a dedicated AI support engineer. We enforce the outcome, not just the setup.
Hey, I'm trying to find my latest invoice for my subscription. Can you grab it for me?
Hi Alex! Of course. I can pull that up for you now. Which invoice do you need? October, November, or a different month?
November.
Got it. One sec while I fetch it.
Okay Alex, I found your November invoice. Here's the link:
Do you want me to email you a PDF copy as well?
Does this one include the charge for the extra user I added mid-month?
Yes, it does. The pro-rated amount for the additional user you added on November 12 is included under “Adjustments” on page 2. If you'd like, I can break down the line items for you.
No, that's all. Thanks!
Anytime, Alex. Before you go, do you want me to check your remaining credits or upcoming renewal date?
Sure, what's my renewal date?
You renew on December 15. I can also send you a reminder a few days before if you'd like.
No need. I'm good.
Perfect. Happy to help, Alex. Let me know anytime you need something.
Your team was not hired to answer the same question 100 times a day
Repetitive tickets drain your agents, frustrate your customers, and keep your team from doing the work that really matters.
Repetitive Requests
Long Wait Times
Agent Burnout
70% of an agent’s day is spent answering simple requests. Helply automates most of them.
REFUNDS
Refunds, handled automatically
No more waiting for approvals. Customers get their money back automatically when your rules are met, with full audit trails.
PLANS
Guides customers to the right plan
Understands usage patterns and helps customers upgrade or downgrade on their own, without agent involvement.
INVOICES
Invoices sent automatically
Delivers payment links, due dates, and confirmations the moment billing questions come in.
How Helply reduces support tickets by 50%
A proven, step-by-step approach powered by AI and continuous optimization.
1. Train
Load your knowledge base in 5 minutes
Upload your help docs, Notion pages, saved replies, or FAQs. Helply pulls everything you already have and keeps it synced automatically.
No rewriting. No formatting. No overthinking.
2. Gap Finder
Uncover questions you didn’t know you weren’t answering
Helply’s Gap Finder reveals real questions that aren’t covered in your docs. You’ll get a prioritized list of what to improve based on actual customer conversations.
Total time: 24–48 hours (to auto-analyze your tickets)
3. HUMAN ESCALATION
AI answers what it knows and hands off the rest
Define when Helply should escalate. Every handoff includes full context, so agents never start from scratch.
- Hands off with full context: issue, customer history, resolution attempts, and the full conversation thread.
- Creates a support ticket automatically inside your existing help desk.
Total time: 5–10 min (only need to integrate with CS tool)
4. Custom Guidance
Set guardrails, brand tone, and how the AI behaves
Customize tone, escalation rules, and response behavior. Start in preview mode to review answers before anything goes live.
Total time: ~1 hour
5. Continuous Improvement
Go live with confidence. Get smarter every week
Once live, Helply tracks resolution rates, surfaces top escalations, and highlights exactly what needs improvement. Roll out gradually, test safely, and scale with confidence.
Features that will help scale while keeping you in full control
INSIGHTS
Find out what your docs are missing
Helply shows you exactly which questions your docs aren't answering. These insights help reduce escalations and increase trust in automation.
REVIEW
Review AI replies and mark them as helpful or not
You can check every single conversation the AI is having to stay in full control.
ESCALATION
Escalate without hallucinations
When Helply is unsure, it escalates directly into your help desk with full conversation context and source citations.
What customers are saying...
The Helply guarantee held true. Within 90 days, over 65% of our support conversations were fully resolved by AI, and ticket volume dropped materially.
Razia Aliani VP of Operations, Covidence
Helply didn’t just reduce tickets. It improved CSAT. Our team stopped handling repetitive Tier 1 work and focused on real customer issues.
Anthony Gallagher Head of Support, MyBaggage
The results were clear. Fewer tickets, higher CSAT, and an AI support agent we actually trusted in production.
Tamás Deák Founder, Kameleo
Enterprise-grade security and privacy
Your customer data stays private, compliant, and fully under your control.
- Your data stays yours
- Encrypted at rest and in transit
- Verified access controls
- SOC 2 Type II and GDPR compliant
We guarantee a 65% AI resolution rate in 90 days, or you pay nothing.
End-to-end support conversations resolved by an AI support agent that takes real actions, not just answers questions.